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Latest Product

REAL: REdefine ALert

Product Overview

Introducing REAL – the ultimate monitoring and alerting solution designed to keep your servers, virtual machines, applications, services, databases, networks, and storage devices operating at peak performance. Here’s why REAL stands out:

Comprehensive Monitoring

  1. Multi-Layered Insights: Seamlessly monitor machines, applications, and network devices. Track application health by analyzing specific contents in application logs.
  2. Key System Metrics: Keep an eye on critical system metrics like memory usage, CPU performance, and I/O operations.
  3. Automatic Discovery: Effortlessly discover and monitor devices such as file systems and network interfaces.
  4. Agent-Based Deployment: Easily deploy agents on servers for customized log monitoring, encompassing both application logs and system-level logs.

Customizable Alerts

  1. Tailored Alerts: Set up alerts based on your defined monitoring criteria and thresholds.
  2. Smart Alert Management: Benefit from alert de-duplication, correlation, and acknowledgment features.
  3. User-Specific Views: Customize alert views based on user roles for streamlined monitoring.

Accessible Web Interface

  1. Anytime, Anywhere Access: View monitoring results and alerts through a user-friendly web interface from any location.

Dynamic Visualization

  1. Real-Time Insights: Utilize real-time network graphs and custom visualizations that combine multiple metrics into a single, comprehensive view.
  2. Business-Centric Dashboards: Get a clear overview of your monitored resources with business-focused visualizations.

Efficient Data Gathering

  1. Optimized Architecture: Leverage a server/proxy architecture that enhances load distribution and network efficiency for seamless data collection.

High Availability

  1. Designed for Resilience: Built to ensure high availability and minimal downtime, keeping your applications and data accessible at all times.

Experience the power of REAL today and elevate your monitoring capabilities!

REEM: REdefine Endpoint Management

Product Overview

REEM is a powerful automation platform for software distribution, asset management and endpoint analysis. The solution empowers IT teams to manage diverse infrastructure environments with precision and flexibility.

Feature Highlights
Software & Patch Distribution

  1. Mass Deployment: Execute software installations, apply OS patches, and dispatch configurations simultaneously across a massive number of selected managed nodes in a controlled manner.
  2. Scheduled & On-Demand Task Execution: Trigger distribution workflows automatically on recurring schedules or manually via the web console to align with maintenance windows.
  3. Environment-Aware Rollouts: Deploy packages to logical groups of infrastructure based on operational context, such as targeting all Windows workstations in Production, specific security zones, or designated team environments.
  4. Multi-criteria Host Matching: Apply complex filtering rules (e.g. hostname patterns, IP ranges, OS versions) to ensure precise delivery.
  5. Analysis-driven Host Selection: Dynamically filter distribution targets using outputs from prior analysis jobs (e.g. only hosts installed with Windows patch version older than the required threshold).

Inventory & Asset Management

  1. Unified Inventory: Maintain a continuously updated master inventory of all managed nodes including virtual machines, physical workstations and servers.
  2. Logical Grouping: Organize hosts into functional groups by team, environment, zone, or hardware profile to streamline bulk operations and simplify policy assignment across teams.
  3. Endpoint Analysis: Define scheduled or ad-hoc analysis jobs to gather node metadata such as disk utilization, installed software versions and patch levels. Analysis results are collected for target filtering for distribution workflows and post-installation state verification.

Reporting & Data Export

  1. Deployment Status Tracking: View immediate, node-level execution results showing successes, failures, timeouts, and skipped hosts for every distribution task.
  2. Data Export: Export task outcomes, analysis summaries, and inventory snapshots to CSV format for offline review.

Secure Access

  1. Role-Based Login: Secure, role-driven access empowers teams with the right permission, ensuring tasks, inventories and approvals are managed with confidence and accountability.

Extensible Customization

  1. Customizable Automation Scripts: Users can define and modify scripts and pipeline configurations according to specific operational needs.

Platform & Ecosystem Compatibility

  1. National Platform Compatibility: Designed to operate with National operating system and nationally-recognized database solution.

Ready to modernize your deployment? Request a demo to see the system in action.

REDAC: Solution for Data Synchronisation

The latest product in 2023 bring to you by ICO Limited

Product Overview

REDAC is a data synchronisation product to seamlessly and automatically synchronise data between databases, with the below highlighted features:

  • Bidirectional synchronisation
    • Changes in one of the configured databases will be propagated to all the configured databases.
  • Automatic conflict resolution
    • Ensure data consistence with conflict detection and resolution.
    • Configurable conflict resolving mode.
  • Dashboard on system healthiness
    • Visibility to the current system healthiness, which includes:
      • Agent status.
      • Number of outstanding records.
  • Data integrity check
    • A supporting tool is available for cross checking the integrity of database content across databases.
  • Robust data exchange approach
    • Communication between REDAC synchronisation agents are performed using well-established conventions and best practice (such as REST principle, HTTPS).
  • Automatic recovery mechanism
    • Upon database server is resumed from planned or irregular interruption (e.g. regular system patching, unexpected power supply interruption), REDAC will automatically resume the data synchronisation.
  • Highly customisable synchronisation
    • Adjust the synchronisation schedule in accord with your business need or resource. Example configurations:
      • Wake up interval
      • Number of records to be processed per processing window
  • Fast database synchronisation
    • Real world benchmark:
      • In an environment with more than 1200 entities and 100 data modifications per second, the solution completed the synchronisation in under 25 seconds.
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